Degraded

Service at Risk

A third-party vendor has experienced a hardware failure in the London Harbour Exchange datacentre. As a result of this, we have lost direct connectivity between our Primary Newcastle Datacentre and London. Our backup connection via Manchester is operational as expected and we are not expecting any downtime as a result of this, however, connectivity should be considered at risk until the third-party vendor has replaced their hardware.

Apologies for the inconvenience caused by this. Please click this announcement to view updates.

Downtime

Complete Network Outage

Our Primary Newcastle datacentre is suffering a network outage due to the ongoing hardware failure at London Harbour Exchange and an unknown fault within our backup connection via Manchester.
Further details will be available in due course. Please click this announcement to view updates.